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All the products will be delivered or shipped with regular shipping boxes or bubble envelopes. There will be no sensitive words or logos on the exterior of the shipping boxes. All orders that are placed before 17:00 will be shipped or delivered on the same day. If you have any special instructions for your shipping or delivery, please contact us via WeChat or email to let our team know before placing an order.

我们所有产品会严格遵守隐私发货原则，外包装上不会出现任何敏感词汇或我们品牌标识，请放心购买。当日15:00前下单的产品将会于当日发货/送达，快递公司为UPS或Canada Post。如若选择大多伦多地区本地配送，我们的配送时间为下单当日的17:00-22:00之间。如果您对于我们的配送有任何特别要求，请联系我们的微信客服备注您的单号以便于我们的送货团队知悉您的要求。

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us through the WeChat customer support or through our official email address. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

我们实行 7 天无理由退货政策，这意味着您在收到商品后有7天时间申请退货。
如获得退货资格，您的商品必须与您收到时的状况相同，未磨损或未使用，带有标签，并且处于原始包装中。您还需要收据或购买证明。

要开始退货，您可以通过我们的微信客服或者邮件联系我们。如果您的退货被接受，提供有关如何以及向何处寄送包裹的说明。抱歉我们不接受在未事先要求退货的情况下寄回给我们的物品。

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

请在收到时检查您的订单，如果商品有缺陷、损坏或收到错误的商品，请立即与我们联系，以便我们评估问题并改正。

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

我们会在收到并检查您的退货后通知您，并通知您退款是否获得批准。如果获得批准，您将通过原始付款方式自动获得退款。请记住，您的银行或信用卡公司也可能需要一些时间来处理和邮寄退款。